Inbound Sales Representative

$27,248 - $35,568/Yr

Mci World - Dallas, TX

Part-time,Full-time - Entry Level

Dallas, TX

5,001-10,000 employees

Administrative and Support Services

About the position

MCI is seeking inbound sales representatives to join our team in Dallas, TX. This role involves taking inbound calls from prospective customers, upselling existing clients, and providing information on client products and services. The position is designed for individuals with a positive and persuasive personality who are eager to succeed in a fast-paced environment. With comprehensive training and competitive compensation, this role offers opportunities for growth and advancement within the company.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information; coordinate with other departments to resolve issues as applicable.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer orders in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Comply with requirements surrounding confidential information and personal information.
• Escalate customer issues to the appropriate staff and managers for resolution as needed.
• Attend meetings and training and review all new training material to stay up-to-date on program knowledge, systems, and process changes.
• Adhere to all attendance and work schedule requirements.

Requirements

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem-solving, and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused, and self-manage.
• Strong team orientation and customer focus.
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Nice-to-haves

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment.

Benefits

• Paid Training
• Paid Time Off
• Medical, Dental, and Vision Coverage Options
• Life Insurance
• Retirement
• Advancement Opportunity
• Flexible Schedules
• Daily Contests and Prizes
• Casual Dress Code
• Regular Raises