INBOUND SPECIALIST
About The Position
Priority areas include establishing customer relationships, filling orders, sizing and selling equipment with customers calling into the branch. This position requires knowledge of our products, as well as excellent time management and interpersonal, and communication skills. This is an excellent career opportunity as our sales growth has out-paced the industry average, creating new positions for the self-motivated, goal oriented team player. Inside sales representatives will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”
Requirements
- Ability to work in fast-paced environment providing solutions for customer contacting the call center
- A High School Diploma or a G.E.D.
- Must be a detailed-oriented individual and possess excellent verbal, written, and communication skills
- Energetic and effective demeanor with a positive attitude that is conscientious, enthusiastic and articulate
- Proficient computer skills (MS Word or Excel or similar software related program)
- Must be able to comprehend business math calculations and astute with computer navigation skills
Nice To Haves
- Associates or Bachelor’s degree
- Technical Diploma in HVAC/R and at least two years of work experience in the HVAC/R field
Responsibilities
- Uses telephony to determine customer replacement HVAC/R parts, according to inspection and/or verbal description
- Uses computer, catalog, or any other resources to meet or exceed customer need
- Recognizes products most commonly purchased by customers and resolves commonly encountered issues
- Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer questions
- Offers promotional items and suggestively sells products based on current marketing initiatives
- Maintains image of Johnstone Supply by ensuring an exceptional customer phone experience
- Stays informed of new products and utilizes opportunities to educate self, co-workers and customers
- Performs other selling related tasks as assigned by supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
