Incident Manager, Regulatory Response (Bilingual Arabic) - Trust and Safety

$67,555 - $142,222/Yr

Tiktok - San Jose, CA

Full-time - Entry Level

San Jose, CA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Incident Manager for Regulatory Response at TikTok is responsible for investigating, managing, and resolving reported incidents across various channels. This role requires a strong understanding of social media challenges and the ability to handle sensitive content while collaborating with cross-functional teams to enhance safety and compliance processes. The position demands a high level of composure under pressure and the ability to communicate effectively with stakeholders.

Responsibilities

• Investigate, manage, and resolve reported incidents and escalations across various TikTok channels.
• Craft comprehensive incident reports and effectively communicate analysis results and escalations to key stakeholders.
• Analyze incident trends, systems, and data to enhance overall escalation processes, offering recommendations for process, policy, and product improvements.
• Demonstrate composure and grace under high-pressure situations.
• Collaborate with global cross-functional teams, including regional Incident Management teams, Public Policy, Legal, Product, and Engineering, to develop effective solutions.
• Drive both ad hoc and strategic projects and initiatives independently or through collaboration.

Requirements

• A Bachelor's degree and relevant working experience in the field.
• Working proficiency in Arabic to support the Arabic market.
• Ability to excel under pressure with strong interpersonal and communication skills.
• Familiarity with social media challenges and sensitivity to safety, regulatory, or compliance issues.
• Strong multitasking ability to manage competing priorities seamlessly across teams.
• Flexibility with global working hours, including availability for holiday and weekend shifts.

Nice-to-haves

• Quantitative skills, a data-driven mindset, and proficiency in SQL or Excel.
• Prior experience in Trust & Safety, fraud, regulation, or risk management.

Benefits

• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• 10 paid holidays per year
• 17 days of Paid Personal Time Off (PPTO)
• 10 paid sick days per year
• 12 weeks of paid Parental leave
• 8 weeks of paid Supplemental Disability
• Mental and emotional health benefits through EAP and Lyra
• Gym and cellphone service reimbursements