Astellas Pharma - Markham, IL
posted about 1 month ago
The Incident, Problem & Change Enablement Manager at Astellas Canada is responsible for overseeing and managing the incident, problem, and change management processes on a global scale. This role ensures the effective implementation of a 'follow-the-sun' model in collaboration with regional peers, enabling Pods and Value Teams to manage incidents, identify and resolve problems, and implement changes successfully. The manager will lead major incidents, coordinate resources, and communicate effectively with stakeholders to ensure timely resolutions and improvements in service management.