Insight Global - Raleigh, NC
posted 3 days ago
The Incident and Problem Manager is responsible for overseeing the incident management and resolution process within the IT service management framework. This role includes managing the prioritization and escalation of IT incidents, coordinating major incident responses, and implementing workarounds. The position also involves conducting trend analyses and root cause analyses to identify areas for improvement, ensuring that temporary fixes are not sufficient and that underlying issues are addressed to enhance the overall performance of IT services.