Incident Response Manager

Kforce - Tampa, FL

Full-time - Entry Level

Tampa, FL

Administrative and Support Services

About the position

As an IT Incident Response Manager, you will play a crucial role in managing and resolving IT incidents within a newly established in-house IT support team. Your primary focus will be to ensure minimal disruption to operations while providing exceptional customer service and maintaining high communication standards. This position is well-suited for individuals at the beginning of their IT careers who have a strong passion for technology and infrastructure.

Responsibilities

• Manage and resolve IT incidents escalated from the customer service team
• Collaborate with third-party vendors handling initial calls and ticketing
• Transition from ServiceNow to Fresh Service for ticket management
• Provide exceptional customer service and maintain high communication standards
• Take initiative to find solutions and improve incident response processes
• Work closely with the customer service team to ensure seamless support

Requirements

• Entry-level IT experience or relevant certifications (no specific certifications required)
• Strong interest in technology and IT infrastructure
• Inquisitive mindset with a proactive approach to problem-solving
• Excellent communication skills and the ability to work well with people at all levels
• Strong customer service orientation
• Ability to work 100% in the office

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k)
• Life insurance
• Disability insurance
• Accidental Death and Dismemberment (ADD) insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects