Independent Risk Management - Business Controls Manager

About the position

Business Operations enables our business to scale faster and operate more efficiently. We are seeking a Business Controls Manager to support the Independent Risk Management (2LOD) function supporting both Risk and Compliance. This strategic role will partner with the IRM Leadership team to facilitate and drive consistent implementation and execution of core 2LOD Risk Management programs, including but not limited to risk and control self-assessment (RCSA), Issue Management, Supplier Risk Management, and Risk Reporting. The Business Controls Manager will function as an advisor to the Chief Risk Officer and Chief Compliance Officer, and help enable satisfactory risk management and control of the IRM function. This is your opportunity to showcase a breadth of strengths: strategy, analysis, problem-solving, performance management, program leadership, cross-functional project management, and more. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry-leading leadership team.

Responsibilities

• Partner with key members of the IRM team to identify, document, and assess relevant risks and controls
• Conduct walkthroughs of business processes to document process flows and ensure effective controls are in place to mitigate risks
• Manage issues and ensure timely and satisfactory completion of corrective action plans to address the root cause and related control gaps
• Learn all current and future GRC systems, and act as an SME for the IRM team
• Conduct timely periodic reviews and updates of RCSAs to assess the design and operating effectiveness of controls based on control testing results, effectiveness of issue remediation, any updates to processes, etc.
• Create and maintain risk management reports for various forums and Committees
• Demonstrate strong relationship-building and communication skills in order to support consistent understanding, adoption, and high-quality execution of the enterprise risk management frameworks (policies, programs, processes, etc.) to promote a strong culture of risk management
• Calibrate and drive alignment with program-owners on quality, consistency, and level of depth with RCSAs, Issues Management, and Supplier Risk Management as part of the enterprise risk management framework

Requirements

• Bachelor’s degree
• 5+ years of relevant experience developing/managing risks and controls (RCSA)
• Experience in the banking and/or fintech industry
• Understanding and experience working with the three lines of defense framework
• Knowledge of banking products, processes, and regulations
• Experience mapping complex processes and identifying control points
• Self-motivated
• Strong attention to detail
• Well organized
• Strong critical thinking and problem-solving skills
• Ability to work under pressure, manage multiple tasks and competing priorities, meet deadlines, and adapt to change
• Strong interpersonal, verbal, and written communication skills; capable of writing documentation (e.g., policies, standards, procedures)
• Team player, ability to interact positively with management and colleagues
• Strong collaboration and influencing skills

Nice-to-haves

• Experience with GRC systems
• Familiarity with Google Workspace (Docs, Sheets and Slides)