Individual and Family Plans (IFP) Sales Enablement Sr. Manager - Remote - Cigna Healthcare

Cigna - Bloomfield, CT

Full-time - Mid Level

Remote - Bloomfield, CT

Insurance Carriers and Related Activities

About the position

The Individual and Family Plans (IFP) Sales Enablement Sr. Manager is a pivotal role within Cigna Healthcare, responsible for enhancing sales and distribution through the strategic development, delivery, and management of sales partnerships and assets that drive revenue. This position leads a newly established team dedicated to program management, data governance, and business ownership of sales assets and partnership relationships. The Sr. Manager is accountable for the operations of various platforms, ensuring ongoing maintenance and the definition and delivery of solutions that meet both current and emerging business needs. The sales assets under this role include several quoting and enrollment engines, Salesforce, Cigna for Brokers, and call center technology. This leader will play a crucial role in expanding external partnerships and managing the ongoing operations of vendor relationships. Collaborating closely with the Digital Strategy Sr. Advisor, the Sr. Manager will advocate for and deliver critical projects that align with sales goals. Proven leadership skills, a commitment to collaboration and transparency, and a focus on building talent and skills across the team are essential for success in this role.

Responsibilities

• Providing leadership to a newly formed team while establishing team cadences and best practices to deliver value to our stakeholders, customers, and brokers.
• Business ownership of Sales assets, platforms, and partnerships. Accountable for operations, contracts, and ongoing improvements.
• Identify opportunities to streamline operations and identify areas for improvements and automation.
• Lead cross-functional initiatives that drive incremental improvements as well as long-term strategic goals.
• Vendor management from contract through ongoing operations of our sales partnerships for both medical and dental.
• Lead team responsible for data governance, detailed requirements and design, business process improvements and project management.
• Building cross-functional relationships that drive end to end solutions, collaboration, and ensure sales and distribution goals align with up-stream and down-stream processes.
• Collaborating with the Sales Operations and Distribution leadership teams, align talent and resources to deliver on key roadmap initiatives.
• Advocate for sales and distribution portfolio projects ensuring alignment to goals and business value is understood.
• Business ownership of Salesforce instance and responsible for building up internal talent to support this key platform.
• Creates reporting as needed to monitor and optimize sales activities.

Requirements

• Prior health insurance experience with a focus on sales and distribution.
• Bachelor's degree and/or 7+ years of related work experience with progressive responsibilities.
• Strong demonstrated leadership skills with direct and matrixed management experience.
• 5+ years experienced driving and delivering IT projects, digital technology, telephony technology, and Salesforce CRM.
• 5+ years experience and demonstrated skill in cross-functional program management, stakeholder engagement, and business process optimization.
• Prior experience in vendor management and contract negotiations.
• Ability to grasp the big picture, champion the vision, chart a course of action and deliver results. Strong critical thinking skills.
• Natural collaborator and influencer, with exceptional people skills. Able to influence without authority. Focused on building and maintaining key relationships to get things done.
• Excellent written, oral, and visual communication skills to communicate effectively at all levels of the organization, both within and outside the business. Encourages discussion.

Nice-to-haves

• Experience within individual ACA Health insurance.
• In-depth experience delivering technology projects, with agile experience.
• Direct experience and management of a Salesforce platform.

Benefits

• Comprehensive health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) with company match.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.