Industrial Engineer I (Phoenix, AZ or Sunrise, FL)

$55,000 - $105,000/Yr

American Express - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

The Industrial Engineer I position at American Express focuses on supporting capability, technology, and configuration initiatives within the Global Partner & Operational Support group. This role emphasizes process innovation, project management, and collaboration with internal and third-party teams to enhance customer experience and operational efficiency. The ideal candidate will leverage analytical skills to drive improvements and ensure adherence to management requirements.

Responsibilities

• Drive process innovation and transformation to improve customer experience, regulatory adherence, and expenses.
• Develop recommendations for automation and process improvement solutions.
• Document, analyze, and design process flows, identifying improvement opportunities.
• Design key metrics and tracking tools for improved project performance and analysis.
• Provide PMO and Project Management support for initiatives from conception to stabilization.
• Use data and journey analysis to influence stakeholders on customer and agent experience improvements that will drive results.
• Develop and maintain strong relationships with business partners to deliver project support and tracking.

Requirements

• Bachelor of Science degree in Industrial Engineering or equivalent degree/experience is required.
• Adept at problem solving and quantitative analysis using superior analytical skills.
• Demonstrated experience in project management, continuous process improvement, and data analysis.
• Proficiency with Excel and PowerPoint; Confluence is a plus.
• Ability to communicate verbally and in writing with business leadership and peers in a clear, effective, and consistent manner.
• Enthusiastic and creative individual committed to delivering results within aligned timeframes.
• Ability to manage projects and initiatives to completion.
• Strong ability to collaborate across a variety of groups with diverse interests.
• Ability to work under time pressure and meet aggressive deadlines.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities