Industrial Engineer

Unclassified - Gilbert, AZ

Full-time - Mid Level

Remote - Gilbert, AZ

About the position

We are seeking a highly skilled and detail-oriented Industrial Engineer to join our pharmacy and fulfillment operation team. In this role, you will be responsible for optimizing our processes, improving efficiency, and maximizing productivity in our pharmacy and fulfillment operations. As an Industrial Engineer, you will analyze current workflows, identify areas for improvement, and implement strategies to enhance operational performance while maintaining high-quality standards. Your responsibilities will include conducting thorough analysis of existing processes and workflows within the pharmacy and fulfillment operations, including order processing, inventory management, dispensing, packaging, and shipping. You will identify bottlenecks, inefficiencies, and areas for improvement, and develop and implement strategies to streamline processes, reduce waste, and increase productivity. Collaboration with cross-functional teams, including pharmacists, technicians, logistics personnel, and management, will be essential to gather insights and identify improvement opportunities. In addition, you will determine optimal staffing levels and work distribution to ensure efficient and balanced workload across different areas of the pharmacy and fulfillment operations. You will design and implement labor standards and performance metrics to monitor productivity and ensure optimal resource allocation. Conducting time and motion studies to establish baseline performance levels and identify opportunities for improvement will also be part of your role. You will develop staffing plans and recommend appropriate training programs to enhance employee skills and performance. You will collaborate with architects and facility managers to design and optimize the layout of the pharmacy and fulfillment center, utilizing principles of lean manufacturing and ergonomic design to create efficient and safe workspaces. Analyzing space utilization and recommending improvements to maximize storage capacity and optimize workflow will be key tasks. Furthermore, you will identify and evaluate technology solutions, automation tools, and software systems to enhance efficiency and accuracy in pharmacy and fulfillment operations. Collaborating with IT teams to implement and integrate technological solutions effectively will be crucial, as well as providing training and support to employees on the use of new systems and technologies. Establishing a culture of continuous improvement by fostering an environment that encourages employee engagement, idea generation, and process innovation will be a significant part of your responsibilities. You will implement performance monitoring systems and metrics to measure the effectiveness of process changes and identify areas for further improvement, leading or participating in cross-functional improvement projects to drive operational excellence.

Responsibilities

• Conduct thorough analysis of existing processes and workflows within the pharmacy and fulfillment operations.
• Identify bottlenecks, inefficiencies, and areas for improvement.
• Develop and implement strategies to streamline processes, reduce waste, and increase productivity.
• Collaborate with cross-functional teams to gather insights and identify improvement opportunities.
• Determine optimal staffing levels and work distribution to ensure efficient workload across different areas.
• Design and implement labor standards and performance metrics to monitor productivity.
• Conduct time and motion studies to establish baseline performance levels.
• Develop staffing plans and recommend appropriate training programs.
• Collaborate with architects and facility managers to design and optimize the layout of the pharmacy and fulfillment center.
• Utilize principles of lean manufacturing and ergonomic design to create efficient and safe workspaces.
• Analyze space utilization and recommend improvements to maximize storage capacity.
• Identify and evaluate technology solutions, automation tools, and software systems to enhance efficiency.
• Collaborate with IT teams to implement and integrate technological solutions effectively.
• Provide training and support to employees on the use of new systems and technologies.
• Establish a culture of continuous improvement by fostering employee engagement and idea generation.
• Implement performance monitoring systems and metrics to measure effectiveness of process changes.
• Lead or participate in cross-functional improvement projects to drive operational excellence.

Requirements

• Bachelor's degree in industrial engineering, Manufacturing Engineering, or a related field.
• A master's degree is preferred.
• Proven experience working as an Industrial Engineer in a pharmacy or fulfillment operation, preferably within the Retail, Ecommerce or healthcare industry with a minimum of 1+ years of previous experience.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, and Kaizen.
• Proficiency in process mapping, data analysis, and statistical tools.
• Experience with facility layout design and optimization using AutoCAD and Sketchup.
• Familiarity with pharmacy operations, including dispensing, inventory management, and regulatory requirements is a plus but not required.
• Excellent problem-solving skills and ability to think critically.
• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.
• Ability to lead and drive change, and manage multiple projects simultaneously.
• Knowledge of automation technologies like conveyance, AMRs etc. and its related software systems used in pharmacy and fulfillment operations is a plus.
• Experience with Microsoft office tools like Microsoft word, excel and power point for analysis, documentation and project management is required.
• Simulation knowledge is a plus.

Nice-to-haves

• Familiarity with pharmacy operations, including dispensing, inventory management, and regulatory requirements is a plus but not required.
• Knowledge of automation technologies like conveyance, AMRs etc. and its related software systems used in pharmacy and fulfillment operations is a plus.
• Simulation knowledge is a plus.

Benefits

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats