Industrial Network Services Delivery Technician

Westburne - Ontario, CA

Full-time - Mid Level

Ontario, CA

Merchant Wholesalers, Durable Goods

About the position

The Industrial Network Services Delivery Technician at Westburne is responsible for scoping and delivering on-site services that support customer operations in process and discrete manufacturing. This role involves technical responsibilities such as acting as a pre-sales consultant, executing service procedures, and collaborating with engineering and IT teams to design and implement network solutions. The technician will also provide post-sale support and conduct technical presentations, ensuring high-quality service delivery to customers.

Responsibilities

• Act as a pre-sales technical consultant to provide technical services & solutions to customers.
• Develop scope of work and customer-facing proposals.
• Execute documented service procedures and on-site data collection at customer facilities.
• Conduct Network Assessments and Cybersecurity Assessments and consulting.
• Collaborate with engineering and IT teams to design and implement network solutions that meet operational requirements.
• Scope and deliver customized remote and onsite services including troubleshooting industrial network infrastructure, servers, systems & applications.
• Installation & configuration of network infrastructure, servers & applications.
• Document work activities in a clear and professional report format.
• Develop & present report findings to technical and non-technical audiences.
• Assist in the development of remediation plans and technical roadmaps.
• Promote best practice industrial network design.
• Provide post-sale technical & implementation support to build competency and confidence of customers.
• Conduct technical presentations and product updates.
• Attend supplier partner training (Canada/US) to maintain a high level of specialized product and application knowledge.

Requirements

• Licensed Construction & Maintenance Electrician (309A), Industrial Electrician (442A) or Field Service Technician in an industrial environment.
• Minimum of 2 years as an Industrial Electrician or equivalent hands-on work experience, preferably in the Oil & Gas industry.
• Understanding of safe work practices and risk management in industrial and process environments.
• Experience with Arc Flash & Lock out/Tag out safety procedures is an asset.
• Time management, organizational and problem-solving proficiency.
• Strong interpersonal and written/verbal communication skills.
• Experience with Microsoft Office suite.
• Technical understanding of industrial automation systems.
• Awareness of manufacturing business drivers.
• Ability to learn quickly and adapt to changing demands.
• Self-motivated and results-oriented.
• A valid driver's license and passport will be required.

Nice-to-haves

• Experience in the Oil & Gas industry.
• Knowledge of cybersecurity best practices.

Benefits

• Competitive compensation
• Benefits and pension packages
• Ongoing training and development
• Opportunities for continued growth within the organization