Information Access Assistant

$41,600 - $46,800/Yr

Dartmouth College - Hanover, NH

Full-time - Entry Level

Remote - Hanover, NH

Educational Services

About the position

The Information Access Assistant at Dartmouth College plays a crucial role in providing direct patron service at the Baker-Berry Library. This position supports various areas of Access and Delivery Services, ensuring a welcoming and efficient environment for library users. The role is ideal for individuals with strong customer service skills who thrive in dynamic settings and are eager to contribute to a collaborative team.

Responsibilities

• Staff public service desks at Baker-Berry Library, performing various patron-related duties.
• Respond to a variety of in-person, telephone, and email information requests and refer questions to librarians as appropriate.
• Serve as a staff member responsible for Baker-Berry Library on assigned weekends, evenings, intersessions, and holidays.
• Monitor building security and contact Safety and Security should problems arise.
• Provide support for other areas of Access Services and the library, including work on assigned projects.
• Participate on Dartmouth College Library committees and task forces representing circulation and reserve services.
• Engage in ongoing professional development.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Strong verbal, written, analytical, and interpersonal communication skills.
• Demonstrated ability to organize work efficiently; set and modify work priorities under pressure and despite interruptions.
• Ability to work collegially in a team environment.
• Customer service experience with a diverse clientele.

Nice-to-haves

• Two to three years of relevant library experience.

Benefits

• Competitive hourly wage ranging from $20.00 to $22.50 per hour.
• Opportunities for professional development and engagement in library committees.