Information Desk Attendant

Mayo Clinic • Eau Claire, WI

391d • $35,360 - $44,574

About The Position

The Information Desk Attendant at Mayo Clinic serves as a vital first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role is essential in facilitating patient visits, providing excellent customer service, and maintaining a pleasant atmosphere. The attendant is responsible for greeting patients, assisting with navigation, verifying appointments, and enforcing visitor policies, all while remaining calm and composed in stressful situations.

Requirements

• High school diploma or equivalent required.
• Previous hospital or clinical experience in a customer-related field preferred.
• Ability to work independently and adapt to unpredictable situations.
• Strong communication, telephone, and human relation skills.
• Excellent problem-solving skills and ability to remain calm under stress.
• Basic computer skills required.

Nice To Haves

• Experience in a healthcare setting.
• Bilingual skills to assist a diverse patient population.

Responsibilities

• Greet patients and visitors upon arrival and assist with navigation.
• Verify patient appointments and communicate with colleagues to gather appointment details.
• Understand and enforce the institutional visitor policy, including screening processes.
• Coordinate visitors with inpatient units and manage special transportation needs for patients.
• Keep patient loading zones clear and assist with traffic control during various weather conditions.
• Assist patients and guests with transportation needs, including wheelchairs and stretchers.
• Display good judgment and problem-solving skills in all aspects of the job.
• Communicate information accurately and efficiently to patients, visitors, and staff.

Benefits

• Competitive compensation ranging from $17.00 to $21.43 per hour.
• Comprehensive benefit plans for employees and their families.
• Continuing education and advancement opportunities.
• Full-time schedule with varied hours including afternoons, weekends, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED