Information Security Analyst (Junior)

Dynamic Solutions Technology - Organ, NM

Full-time - Entry Level

Organ, NM

Professional, Scientific, and Technical Services

About the position

The Information Security Analyst (Junior) position at Dynamic Solutions Technology, LLC involves providing technical support and information assurance services to the White Sands Missile Range in Alamogordo, New Mexico. The role focuses on assisting users with SIPRNet and ASCL Token requests, maintaining documentation, and ensuring compliance with security protocols.

Responsibilities

• Answering, evaluating, and prioritizing incoming requests for assistance from users requiring SIPRNet, ASCL Token, and Information Assurance documentation.
• Utilizing a ticketing system to document request status information and assign applicable priority.
• Logging customer contacts and events.
• Maintaining history records and related documentation.
• Providing first-level technical support using documented procedures and available tools to achieve first contact resolution.
• Advising and educating customers within procedural guidelines to ensure complete solutions to their technical or service questions.
• Providing SIPRNet support, including sending and receiving messages through the Automated Message Handling System (AMHS) and controlling access to the SIPR Caf.
• Providing SIPR Token support, including ordering, issuing, resetting passwords, and maintaining appropriate logs and rosters.
• Providing Information Assurance support to the Cyber Security Management Office, including documentation and new user account creation requests.

Requirements

• Bachelor's Degree in Computer Information Systems or Computer Science preferred, or relevant experience may be substituted.
• 1-2 years' experience in administering Windows desktops and operating systems.
• Microsoft and Security+ certification required.
• Experience in an end-user based environment.
• Proficient in Microsoft Outlook.
• Good understanding of COTS software/hardware, including Microsoft Office and network products.
• Must possess SECRET clearance for access to classified areas.