Information Security Analyst - Senior

Unclassified - Washington, DC

Full-time - Senior

Washington, DC

About the position

At The One 23 Group, we are committed to setting the benchmark for excellence in government services, particularly in the realms of the Department of Defense, Intelligence Community, and Federal Civilian sectors. As a Senior Information Security Analyst, you will play a pivotal role in our mission by working closely with the Justice Security Operations Center (JSOC) and the DOJ Service Desk. Your primary responsibilities will include providing incident and problem management for DOJ networking and JCOTS, ensuring that any identified issues are escalated to the appropriate service owners. This position requires a proactive approach to routine system maintenance, monitoring, troubleshooting, and reporting, as well as effective incident and problem management.

Responsibilities

• Work closely with the Justice Security Operations Center (JSOC) and the DOJ Service Desk to provide incident and problem management for DOJ networking/JCOTS, escalating identified issues for other services to service owners as appropriate.
• Perform routine system maintenance, monitoring, troubleshooting, reporting, incident and problem management, and escalation.
• Develop, maintain, and implement SOPs and other documentation.
• Meet or exceed all performance metrics in order to achieve DOJ service level objectives.
• Develop and submit a monthly report documenting performance metrics for the past month across service level objectives.
• Oversee all aspects of the Incident Management process, from evaluation to resolution.
• Partner with stakeholders and service engineers to mitigate service disruptions, facilitate identification of root causes, and oversee resolution of unplanned service impacts.
• Provide professional communication through all stages of incident management.

Requirements

• 8-10 years of relevant IT experience.
• Technical support experience in current desktop and laptop computers, various operating systems.
• Experience using ticketing system (preferably ServiceNOW).
• Must possess at least one (1) of the following (or other relevant certification): Help Desk Institute (HDI), ITIL Foundation, IAT 1 certification, CompTIA Advanced Security Practitioner (CASP), Certified Information Security Manager (CISM).

Nice-to-haves

• Bachelor's Degree preferred.
• Basic working knowledge of Splunk, Zscaler, Air Watch.
• Network and service monitoring activities via Dynatrace, ProofPoint/SMTP Dashboard, Xymon systems.