Information Security Engineer II

$63,980 - $85,300/Yr

Lumen Technologies - Austin, TX

Full-time - Mid Level

Remote - Austin, TX

Telecommunications

About the position

The Information Security Engineer II (ISE2) plays a crucial role in supporting the Service Delivery and Service Activation organizations at Lumen. This position involves managing security customer orders, ensuring high-quality service delivery, and maintaining effective communication with customers and internal teams. The ISE2 is responsible for analyzing, building, activating, and documenting security configurations, contributing to the accurate implementation of customer services.

Responsibilities

• Manage an order queue of security customer from service order received to customer on-boarding.
• Meet key performance metrics by completing services with high quality and on-time.
• Engage internal teams and customers to optimize security design solutions and order accuracy in ordering systems.
• Process new installations, migrations, and modifications to customer security services.
• Gather security data from customers as needed to complete configuration documentation for security provisioning and activation.
• Build customer service orders in Fortinet firewall platform based on information gathered from customer technical contacts.
• Activate customer services during maintenance windows and perform troubleshooting as needed during activation events.
• Participate in activation on-call rotation.
• Provide timely written status updates in the ordering systems; set appropriate jeopardy status, escalations, and engage appropriate resources to overcome obstacles impeding order progress.
• Review, comply with, and edit standard operation procedures and other engineering documents and templates.
• Remain current on the latest data network and security technology through completion of required/recommended training and reading material.
• Attend new product and product feature enhancement meetings to learn and internalize new product or feature offerings.

Requirements

• 5+ years related experience in security or IP networking.
• Bachelor's Degree in Engineering, Computer Science, Computer Information Systems, Security or related field.
• A combination of education and experience is acceptable.

Nice-to-haves

• Knowledge of Fortinet firewall platform preferred.
• Proficiency in SSH and Cisco/Juniper/Alcatel router commands preferred.
• Experience with security implementations preferred - Firewall, Threat Management, IPSEC tunnels, SSL VPN, Security Analytics.
• Ability to work in Unix based systems a plus.
• CCNA/CCNP a plus.
• Security certifications a plus.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off
• Flexible scheduling options
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs