Information Services Business Process Analyst

Haworth - Holland, MI

Full-time - Mid Level

Holland, MI

Furniture and Related Product Manufacturing

About the position

The Information Services Business Process Analyst at Haworth, Inc. plays a crucial role in supporting and improving business processes through effective collaboration with various departments. This position involves analyzing customer requirements, managing medium-sized projects, and delivering technology solutions that align with business needs. The analyst will also facilitate communication between business leaders and ensure the successful implementation of software solutions.

Responsibilities

• Utilize systems, applications, and processes to provide support and coordination between departments.
• Collaborate with business leaders to define and improve processes, systems, metrics, and best practices.
• Facilitate the gathering of requirements, definitions, proposals, and justifications for system enhancements.
• Plan and manage medium-sized projects and participate in major project teams.
• Drive the delivery of technology solutions to meet business needs with a global perspective.
• Analyze customer requirements and reformat them for better management.
• Design, test, implement, and support software solutions, providing continuous improvement input.
• Communicate status updates and risks to customers and management.
• Understand and articulate the delivery lifecycle phases to ensure effective project delivery.
• Enforce escalation processes for business support and identify issue patterns.
• Follow standard work procedures and suggest improvements.
• Support supply chain process and production planning sales order scheduling.

Requirements

• Bachelor's Degree or equivalent in Computer Science, Supply Chain Management, Business Management, or related field.
• Associate Degree plus 2 years related experience OR 4 years additional Information Systems experience.
• 5 years Information Systems experience with Bachelor's Degree OR 3 years with Master's Degree.
• Current and continuing right to work in the United States without sponsorship.
• Ability to work and commute onsite daily to headquarters in Holland, MI.

Nice-to-haves

• SAP System Application Experience and certifications
• ASCM (Association for Supply Chain Management) certification
• ISM (Institute for Supply Management) certification
• Manufacturing Industry experience

Benefits

• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Volunteer time off
• 4 weeks paid time off and an option to purchase an additional week
• Priority Health Insurance
• 401k Benefit with employer contribution
• Annual bonus programs
• Company provided Short Term Disability, Long Term Disability & Life Insurance
• Well equipped fitness center available 24 hours
• Up to 8 hours of paid volunteer time off
• Zero waste to landfill company with on-site recycling center