Information Systems Analyst

Management Science Associates - Pittsburgh, PA

Full-time

Pittsburgh, PA

251-500 employees

Professional, Scientific, and Technical Services

About the position

The Information Systems Analyst position at Management Science Associates involves administering servers running OpenVMS and providing technical support to clients and engineers. The role requires troubleshooting system and network problems, creating technical documentation, and participating in an on-call rotation. The position is primarily remote with occasional on-site requirements, and it emphasizes teamwork and effective communication.

Responsibilities

• Administers servers running OpenVMS, including administration and setup of the servers connected to the network at multiple locations.
• Provides technical support to clients and MSA engineers on OpenVMS.
• Installs and sets up system applications and system backup software.
• Creates technical support documentation.
• Troubleshoots simple to complex system problems for internal or external customers.
• Troubleshoots simple network problems.
• Requires on-call rotation with two other administrators.
• Provides after hours and weekend support to meet customer system availability requirements.

Requirements

• Completion of a four-year degree, technical school, or equivalent work experience.
• Minimum of two years' related experience administering servers running OpenVMS or related technologies.
• Experience administering platforms in a production environment preferred.
• Ability to provide technical support to resolve customer issues.
• Experience with OpenVMS (willing to train candidates that have Linux, Unix, VMware, or Windows Server admin experience).
• Experience performing operating system upgrades, systems planning, and failure analysis as it relates to day-to-day operations.
• Good problem determination and resolution skills.
• Good customer service skills.
• Ability to document, develop, and implement test plans to verify installation, upgrades, or repairs, including back-out plans.
• Must be a team player with good written and oral communication skills.

Benefits

• 401(k)
• AD&D insurance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance