Arkansas State University - Jonesboro, AR
posted 3 months ago
The Information Systems Analyst at Arkansas State University is a pivotal role responsible for coordinating and directing telecommunications systems and staff within the Dean of Education-Behavioral Sciences department. This position is governed by state and federal laws, as well as institutional policies, ensuring compliance and effective management of technology resources. The analyst will maintain and support over 650 faculty, staff, and departmental computers across seven campus buildings and throughout the state, providing assistance in person, via phone, or through remote desktop software. The role involves troubleshooting a wide range of operating system issues, from simple problems like a computer not turning on to more complex issues such as unexpected shutdowns, freezes, or audio/video malfunctions. The analyst will determine whether issues are hardware or software-related, resolve software problems, and coordinate hardware warranty repairs with Dell. Additionally, the analyst will install and support various software programs, ensuring they are updated and configured for optimal usability. The analyst will also perform file recovery on machines that have failed, troubleshoot network connectivity issues, and research recommendations for desktops, laptops, tablets, and peripheral devices needed by faculty, staff, and student labs. Maintaining a hardware inventory is crucial for assessing user needs and making recommendations for technology fund rotation. The analyst will prepare quotes for ordering equipment and set up new computers for users, ensuring they are joined to the correct domain and configured to meet specific needs. Furthermore, the analyst will maintain and support six student lab areas with a total of 117 computers, including those with dual operating systems, and provide support for instructor computers and projectors in classrooms and conference rooms. The role requires collaboration with users to analyze their technology needs and suggest effective solutions, including accommodating users with special requirements. The analyst will manage four servers for various functions, administer WaterMark Evaluation Software, and perform other duties as assigned.