Information Systems Engineer

American Cruise Lines - Jackson, MS

Full-time - Mid Level

Jackson, MS

Scenic and Sightseeing Transportation

About the position

The Information Systems Engineer plays a crucial role in ensuring the continual operation and support of shipboard technology systems. This position is primarily based in New Orleans, LA, and reports directly to the Information Systems Manager. The engineer will be involved in all aspects of Information Technology related to vessel construction and the shipyard infrastructure, ensuring that the systems are operational and meet the high standards expected by both the company and its clients. In this role, the Information Systems Engineer is expected to drive efficiencies in production and procurement processes to minimize costs while maximizing profits. This includes soliciting bids, scheduling, monitoring, and coordinating the work of subcontractors to ensure that all deadlines are met. The engineer will need to collaborate with multiple trades at the shipyard and other companies to facilitate efficient production workflows. Frequent travel to vessels after delivery is a requirement of this position, as the engineer will be responsible for performing repairs or replacements of installed information systems to support fleet operations. The engineer may often be the first point of contact for troubleshooting or repairing equipment, which includes a variety of systems such as onboard internet, Wi-Fi, shipboard telephones, navigation electronics, and more. The role demands a commitment to safety and quality, ensuring that all operations exceed company and client expectations.

Responsibilities

• Manages and solves technical problems quickly.
• Fixes equipment and troubleshoots maintenance requests.
• Installs new equipment.
• Directly supervise employees and contractors as directed.
• Write specifications, seek competitive bids, and oversee contractor installation and testing of IT systems aboard new construction vessels.
• Administer network and data security, including directory, group policy, firewalls, virus protection, and email security of CSC IT network.
• Perform data backups to ensure all company-owned work is saved.
• Install and update network system improvements.
• Install and configure wireless networking equipment.
• Completes basic low voltage electrical wiring, networking, programming, and A/V equipment rack installation.
• Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage.
• Assist with the design, implementation, and support of new software and features.
• Evaluate connectivity issues, equipment, and software and hardware.
• Respond to IT issues, hardware maintenance, software, networking, etc.
• Oversee troubleshooting for system errors.
• Set up equipment for new users and employees.
• Consult with vendors and clients to integrate and update company technology.
• Ensure system optimization for all technology resources.

Requirements

• 2 years of experience as information system technician.
• CCTV installation & access control experience.
• Audio Visual / Public Address System background.
• A+, Network+ and Security+ certifications preferred.
• Proficient in Microsoft OS.
• Knowledge of Windows operating systems, computer and peripheral hardware and software.
• Knowledge of UHF and VHF radios.
• Strong customer service orientation and ability to interact well with diverse end-users and technical staff.
• Detail-oriented and able to independently resolve technology problems.

Nice-to-haves

• Experience with shipboard technology systems.
• Familiarity with network equipment and configurations.
• Experience in a shipyard or maritime environment.

Benefits

• Competitive salary based on experience.
• Opportunities for professional development and training.
• Travel opportunities to various locations for work.