Information Systems Lead Program Manager (San Francisco, CA)

$125,000 - $145,000/Yr

Benchmark Makers - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

About the position

The Information Systems Lead Program Manager will oversee technology projects within a global law firm, ensuring timely delivery, adherence to scope and budget. This role requires a blend of project management expertise and hands-on experience in technology execution, fostering a culture of continuous improvement and innovation within the project management team.

Responsibilities

• Leading and managing technology projects, ensuring delivery on time, within scope, and within budget.
• Collaborating with stakeholders to define project objectives, scope, and deliverables.
• Developing and maintaining detailed project plans, schedules, and budgets.
• Identifying and mitigating project risks and issues.
• Ensuring effective communication and coordination among project team members and stakeholders.
• Monitoring project progress and providing regular status updates to senior management.
• Conducting post-project evaluations and implementing lessons learned.
• Fostering a culture of continuous improvement and innovation within the project management team.

Requirements

• University degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 7-10 years of experience in project management, particularly focusing on technology projects.
• Proven experience managing projects in a global law firm or professional services environment.
• Project Management Professional (PMP) certification.
• Certified ScrumMaster (CSM) or equivalent Agile certification.
• ITIL Foundation certification, Six Sigma Green Belt or Black Belt certification preferred.
• Strong understanding of project management methodologies, including Agile and Waterfall.
• Significant experience in implementing ITSM and ITIL best practices.
• Successful history of executing against a clear Target Operating Model (TOM) to optimize project delivery.
• Extensive and demonstrable understanding of cloud technologies, including Microsoft 365, Azure, Teams, IntApp Cloud, and iManage 10 Cloud, with specific evidence of successful project delivery.
• Hands-on knowledge of Apple and Android devices, as well as experience with mobile device management (MDM) platforms, specifically Microsoft Intune.

Nice-to-haves

• Knowledge of Learning Management Systems (LMS) is helpful.
• Familiarity with operating within a Technology function that utilizes a Target Operating Model (TOM) and RACI approach for program delivery, as well as an ITSM/ITIL approach to service delivery and metrics.