State of Oregon - Salem, OR
posted 4 days ago
Full-time - Mid Level
Hybrid - Salem, OR
Executive, Legislative, and Other General Government Support
About the position
Opportunity Awaits, Apply Today! Note: this position will receive a Cost of Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025, for February 1, 2025 paychecks. Our Mission - To serve the people of Oregon by protecting, managing, and promoting stewardship of Oregon's forests to enhance environmental, economic, and community sustainability. This position is Hybrid Remote Work. The duties of this position are performed remotely as well as at our central office in Salem. In addition, the ability to report to Salem is required when business or operational needs are dependent on onsite activities.
Responsibilities
- Provide computing hardware and software technical support by telephone, remote technology, and on-site to computer users statewide.
- Administer Mobile Device Management (MDM) service. Manage and support mobile devices.
- Analyze system performance, error codes, diagnostic messages, and resolves problems or conflicts.
- Solve intrusion, hacking or virus incidents on user devices. This includes performing operating system and application patch management.
- Proactively analyze user computing needs to identify appropriate use of technology across diverse ODF technology platforms.
- Proactively make recommendations and assist with the planning of hardware and software to meet identified business needs.
Requirements
- Three years of information systems experience in Information Technology Support Desk/Help Desk operations and processes; Providing computing hardware and software support.
- An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two year accredited vocational training program in information technology or related field.
- One year of information systems experience in Information Technology Support Desk/Help Desk operations and processes; Providing computing hardware and software support.
Nice-to-haves
- Must have expert knowledge and be able to provide system support in the areas of Microsoft desktop operating systems, Windows and Server Operating Systems, Active Directory, Microsoft Exchange, Mobile Devices, and other enterprise systems and services.
- Must have expert knowledge of supporting systems in a diverse networked environment.
- Ability to deal with multiple operating systems and software.
- Ability to work with integrating systems, coordination with others, dealing with new processes, mixed system standards and resolving complex compatibility issues.
- Ability to support users who have varying levels of information technology knowledge and skill with the user population being scattered throughout multiple locations.
- Ability to provide installation, training, technical support, diagnostics and maintenance on multiple operating systems, multiple hardware configurations, applications software, and peripherals in a standard and non-standardized environment at multiple locations in a single Wide Area Network.
- This position requires an individual who can work under stressful situations, using initiative, judgment, and effective thought without immediate supervision.
Benefits
- Work/life balance
- 11 paid holidays a year
- Flexible work schedules
- Competitive benefits packages
