About the position
The Information Systems Support Specialist plays a crucial role in the installation, maintenance, and general support of information systems within the healthcare environment. This position is responsible for assisting users with their inquiries and problems, ensuring that systems are functioning optimally. The specialist will also be involved in performing system backups and recovery, as well as installing new software to enhance operational efficiency. The role requires a proactive approach to technology, advocating for the Information Systems Department and staying updated with current technological advancements. In addition to technical support, the specialist will manage the systems support group, developing and conducting training sessions for staff to ensure they are proficient in using the systems. This includes supporting the main Local Area Network (LAN) and NT servers while coordinating with vendors to resolve any issues that may arise. The specialist will also administer and maintain various servers, including web pages, email servers, and disaster recovery/SQL servers, ensuring that all data is secure and backed up appropriately. The position requires a high degree of knowledge in current technology trends and practices, as well as the ability to provide technical consulting to hospital management and staff. Training users in non-Meditech applications is also a key responsibility, ensuring that all personnel are equipped to utilize the systems effectively. This role is essential in maintaining the integrity and functionality of the hospital's information systems, ultimately contributing to improved patient care and operational efficiency.
Responsibilities
- Manage systems support group.
- Develop and conduct training sessions.
- Support main LAN and NT servers while coordinating with vendors.
- Administer and maintain web page, email server, and DR/SQL server.
- Administer NT security and backup of non-Meditech data.
- Maintain a high degree of knowledge of current technology; advocate for the Information Systems Department.
- Provide technical consulting to Hospital management and staff.
- Train users in non-Meditech applications.
Requirements
- High school diploma or GED or equivalent education and experience.
- Minimum of two (2) years of information technology experience.
- Working knowledge of Meditech and Microsoft operating systems.
Nice-to-haves
- Certificate in Information Technology field.
- Minimum of two (2) years of information technology experience in a hospital setting.
- Customer service experience (1 year preferred).
Benefits
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
