Information Technology AV Specialist

About the position

The Information Technology AV Specialist is responsible for supporting and maintaining IT equipment, particularly audio-video (AV) systems, across various learning environments at the Health Campus. This role involves troubleshooting, training, and managing AV projects to ensure optimal performance and user satisfaction. The specialist serves as the primary IT contact for the Health Campus, providing direct support to students, faculty, and staff.

Responsibilities

• Provide hands-on desktop and AV support throughout the health campus.
• Supervise a team of student employees by hiring, managing schedules, and providing mentorship.
• Develop and conduct user training sessions and document instructional materials for new equipment.
• Collaborate with internal IT teams and third parties to support and resolve technical issues.
• Maintain accurate inventory of software, hardware settings, and configuration logs of AV and simulation equipment.
• Support various modalities of learning, including in-person, remote, hybrid, and distance learning.
• Manage IT and AV projects, focusing on design and installation for classrooms, labs, and conference rooms.
• Prepare, maintain, and update project documentation, specifications, and technical diagrams.
• Test, inspect, and ensure operational capacity of IT and simulation equipment.
• Participate in the Simulation Center's monthly team meetings.

Requirements

• Bachelor's Degree or 3+ years of equivalent training or experience.
• Minimum 2 years of related experience in IT support, focusing on AV equipment and peripheral repairs.
• Experience with PC and Mac operating systems, hardware, software, and computer peripherals.
• Strong oral and written communication skills.
• Working knowledge of electronics and professional electronic testing equipment.
• Proficiency in AV systems and a good understanding of TCP/IP concepts.
• Obtain a Certified Healthcare Simulation Operations Specialist (CHSOS) certification within 2 years of hire.
• Experience in developing system or signal flow diagrams.
• Experience working with contractors and vendors to implement projects.
• Ability to commute between campuses to troubleshoot, configure, repair, or move equipment.
• Ability to position oneself on ladders and floors, inspect delicate connections, and maintain a stationary position.
• Must be able to lift a minimum of 30 pounds.

Nice-to-haves

• Experience with manufacturers such as Neat, Logitech, Shure, Extron, Crestron, Biamp.
• Experience working in a higher education institution.
• Certified Technology Specialist (CTS) or equivalent certification.

Benefits

• Comprehensive benefits package including medical, vision, dental, and life insurance.
• Generous employer retirement contributions.
• Wellness resources and tuition waiver effective on date of hire.