INFORMATION TECHNOLOGY CLIENT SUPPORT TECH III-ENT
The University of Alabama at Birmingham•Birmingham, AL
473d•$47,665 - $77,455•Onsite
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About The Position
The University of Alabama at Birmingham (UAB) is seeking an Information Technology Client Support Tech III-ENT to provide comprehensive IT client support and services to UAB administrators, faculty, staff, and students. This role involves incident resolution and request fulfillment of moderate to complex nature, ensuring adherence to service-level agreements (SLAs). The technician will restore services, identify core problems, and recommend system modifications to enhance user experience. Additionally, the position includes training less experienced technicians and participating in continual service improvement initiatives.
