Information Technology Field Operations Coordinator

Blue River Petcare - Chicago, IL

Full-time - Mid Level

Chicago, IL

About the position

The Information Technology Field Operations Coordinator is a vital role within Blue River PetCare's IT team, responsible for coordinating IT operations and managing projects across a network of veterinary clinics. This position is essential for ensuring the smooth operation of IT infrastructure, overseeing various IT projects, and developing standardized policies and procedures to support the company's growth.

Responsibilities

• Partner with Corporate IT and MSPs to develop and implement standard operating procedures for cybersecurity and IT infrastructure at clinic locations.
• Lead and manage IT upgrade projects, ensuring they are completed on time and within budget.
• Collaborate with third-party MSPs to coordinate the provisioning of equipment, software, and end-user support.
• Assist in budgeting for clinic IT projects, identifying opportunities to reduce costs while maintaining quality and efficiency.
• Oversee the intake, coordination, and prioritization of IT requests from veterinary practices.
• Work with software vendors to provide support for clinic practice management software.
• Document and maintain detailed records of all clinic IT infrastructure and third-party software programs.
• Maintain the company's portfolio of domain names, ensuring they remain active and secure.
• Act as a liaison between corporate IT, field operations, and veterinary practices.
• Advise clinics on IT solutions that align with corporate technological policies and strategies.
• Manage change related to new technology adoption, guiding teams through transitions.
• Take on additional duties and special projects as assigned.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-3 years of relevant work experience in IT administration, preferably within the veterinary or similar industry.
• Strong understanding of IT Operations (ITOps) and the ability to apply these principles to medium and small businesses.
• Familiarity with the ITIL framework and the Service Value System is highly desirable.
• Exceptional critical thinking, analytical reasoning, and creative problem-solving skills.
• Demonstrated ability to analyze and resolve challenges with both permanent and temporary solutions.
• Strong project management skills, with experience managing multiple IT projects simultaneously.
• Excellent communication skills, with the ability to convey technical information to non-technical stakeholders clearly.

Nice-to-haves

• Familiarity with veterinary practice management software such as AVImark and Cornerstone.
• Experience with cloud-based practice management software such as DaySmart Vet, EzyVet, and Covetrus Pulse.
• CompTIA Project+ or PMP Certification.
• CompTIA Network+ or Cisco CCNA Certification.

Benefits

• Diversity and inclusion initiatives
• Opportunities for professional development
• Supportive work environment
• Flexible work arrangements