Industrial Electric Wire - New Berlin, WI
posted 4 days ago
- Intern
New Berlin, WI
Merchant Wholesalers, Durable Goods
About the position
The IT Intern is responsible for providing help desk support to end users across the organization as it relates to hardware, software and telephone system issues.
Responsibilities
- Serves as first and primary contact for users on hardware and software Help Desk issues. Receive and troubleshoot user help desk calls through to successful resolution.
- Handles day-to-day user administration on all systems including the telephone system.
- Troubleshoots equipment problems and places service calls with the appropriate maintenance vendors when necessary. Coordinates outside vendor support for desktop and laptop computers.
- Maintains PC images and updates/deploys them when necessary.
- Makes recommendations regarding hardware and software to meet identified business needs.
- Keeps current with application updates and industry trends in order to maximize IEWC's investment in computerized systems.
- Performs and assumes other duties and responsibilities as may be required at the direction of the Director Information Services and Technology.
- Performs other duties as assigned.
Requirements
- Preferred college student actively pursuing a Bachelor's degree or an associate's degree in Information Technology.
- Highly motivated, self-directed individual capable of working under pressure within tight time frames.
- Possesses a high level of initiative and energy, enthusiasm for learning, and capability to work with minimal supervision.
- Client service approach to supporting users.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical and business information and deal with several abstract and concrete variables.
- Ability to work in a Windows environment, with department's business applications and standard current computer applications.
