Information Technology - IT Technician

Three Rivers Casino - Florence, OR

Florence, OR

Accommodation

About the position

Provides first contact support; dispatches, monitors and communicates status of IT request.

Responsibilities

• Records, researches and patches level 1 and 2 support ensuring closure and documentation of request.
• Installs desktop applications and updates as required.
• Responds to questions concerning access to various software programs and other network resources.
• Receives, prioritizes and responds to service calls for incident resolution and documentation.
• Provides training to users as necessary.
• Monitors and elevates overdue service tickets.
• Recognizes and suggests areas for IT support staff improvements.
• Communicates to management high impact incidents, problems and requests.
• Analyzes and trends incident requests.
• Meets or exceeds departmental metrics as established over time.
• Quickly restores services within the first level of support through diagnosis and application of known remedies and determination of the appropriate course of action.
• Other duties as directed by management.

Requirements

• Minimum age requirement for this position is 21 years old.
• Must have a minimum 2 years' experience in information technology field required.
• Must possess a High School diploma or equivalent.
• Must have A+ certification within 90 days of hire.
• Must have ITF+ certification within 90 days of hire.
• Must have valid driver's license and adequate transportation for travel between casino locations.
• Ability to type 40 WPM.
• Prefer 1 year of experience working on IGT Advantage software.
• Prefer 1 year of experience working on Agilysys InfoGenesis and Versa software.
• Prefer a background in Microsoft technologies including Office Suite (Word, Excel, Outlook, and PowerPoint).
• Ability to define problems/incidents, collect data, establish facts and draw valid conclusions.
• Strong attention to detail.
• Demonstrate fundamental understanding of ITIL processes.
• Strong written/oral communication and interpersonal skills.
• Network+ certification highly encouraged.
• Security+ certification highly encouraged.
• Strong knowledge of networking devices (Switches, routers, firewalls).
• Strong knowledge of peripheral devices (printers, copiers, FAX).
• Strong knowledge of data communication protocols and diagnostic tools (TCP/IP, telnet, Ping, Trace route, NSLookup).
• Basic knowledge and/or experience with telecom technologies (cell phones, desk phones).
• Knowledge of client connectivity and remote access tools.
• Knowledge of EIA/TIA communication standards.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.

Nice-to-haves

• 1 year of experience working on IGT Advantage software.
• 1 year of experience working on Agilysys InfoGenesis and Versa software.
• Background in Microsoft technologies including Office Suite (Word, Excel, Outlook, and PowerPoint).
• Network+ certification.
• Security+ certification.