Information Technology (IT) Workstation Technician

$43,680 - $53,664/Yr

Skills Of Central Pennsylvania - Hanover, PA

Part-time - Entry Level

Remote - Hanover, PA

Nursing and Residential Care Facilities

About the position

We are seeking a skilled IT Workstation Technician to join our team at Skills of Central PA. The ideal candidate will have a passion for technology and providing excellent customer service to our employees and the individuals we support. At Skills of Central PA, people are our priority! If you are searching for a rewarding career in the service of others where building relationships and human kindness are valued, consider a career with Skills. Skills of Central PA provides support for people with intellectual and developmental disabilities and mental health challenges throughout central Pennsylvania. If you're looking for a place where you can grow your career while helping people, give Skills a closer look!

Responsibilities

• Provide technical support to end-users for hardware, software, and various IT systems
• Install, configure, and maintain computer systems and networks
• Troubleshoot IT issues including desktop support, network connectivity, and software problems
• Manage computer systems, including firewall and security settings
• Assist with computer networking tasks and TCP/IP configurations
• Deliver IT support to ensure smooth operations within the organization
• Conduct computer management tasks such as updates, backups, and system maintenance

Requirements

• Education: Graduate of a school for business, computers, or related field
• Experience: Six months experience in customer service within an IT environment. A combination of formal education and/or experience is acceptable.
• Skills: Proficiency in Windows OS, Mac OS, and desktop support
• Strong knowledge of IT support principles and practices
• Familiarity with TCP/IP protocols, computer applications and computer networking
• Ability to handle technical support inquiries efficiently
• Knowledge of Office applications for troubleshooting and user assistance

Nice-to-haves

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)
• Shift availability: Day Shift (Preferred)
• Night Shift (Preferred)

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance