Information Technology Manager

$108,426 - $149,825/Yr

Cutsforth - Ferndale, WA

Full-time - Mid Level

Remote - Ferndale, WA

Merchant Wholesalers, Durable Goods

About the position

The Information Technology Manager at Cutsforth, Inc. is responsible for designing, developing, implementing, and managing the company's information technology infrastructure. This includes overseeing computer application systems, communication systems, and network operations. The role requires aligning IT processes with business objectives, establishing IT policies, and ensuring the security and efficiency of technology operations.

Responsibilities

• Develop and execute IT strategies, set performance goals, and measure outcomes to ensure alignment with organizational objectives.
• Delegate tasks effectively and lead the team through project execution, ensuring timely and quality delivery.
• Foster team development by providing support and opportunities for career growth and professional development.
• Prepare reports and dashboards for reporting to management, highlighting key performance metrics and project statuses.
• Maintain and manage the IT catalog, ensuring budget adherence and cost-effective resource allocation.
• Manage hardware and software inventory and procurement, including audits to ensure compliance with standards.
• Monitor information technology infrastructure and related system operations, assessing potential risks in coordination with the cybersecurity team.
• Implement recovery and backup procedures.
• Research and evaluate new technology, techniques, threats, and industry best practices to optimize efficiency and usability.
• Monitor network and system performance to ensure operations are within established standards and develop recommendations for enhancements.
• Perform hardware and software upgrades to ensure all systems are up-to-date.
• Configure and maintain key technology and communications including firewalls, internet connections, and remote access.
• Establish and maintain information technology policies, procedures, and standards.
• Assist staff with diagnosing and solving computer equipment problems.
• Troubleshoot and resolve server issues, networks, remote access, email, and desktop solutions.
• Plan for and respond to service outages and other workstation or server problems.
• Evaluate training requirements for current and new IT solutions, develop training materials, and provide staff training.
• Develop and present equipment and policy training to staff and end users.
• Develop analytical and reporting tools, feasibility studies, and recommendations for enhancements to the IT infrastructure.
• Test system updates and patches as well as application roll-outs and troubleshoot issues.
• Administer user accounts, permissions, and passwords, ensuring secure access to data.
• Create and maintain documentation of processes, policies, and systems.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or other relevant technology area.
• 6 or more years experience in administrating relevant technologies.
• 2 or more years in a technical management role.

Nice-to-haves

• Highly proficient knowledge of enterprise Microsoft solutions, and other technical business tools such as administration of Office 365, Teams, Azure, etc.
• Working knowledge of enterprise device management, identity management and technical best practices in an enterprise environment.
• Excellent communication skills, reporting skills, administrative writing skills; demonstrated ability to work constructively within teams.
• Demonstrated ability to work in a fast-paced organization with diverse business needs.
• Demonstrated ability to develop and manage administrative processes and analyze information.

Benefits

• Medical, Vision, Dental Insurance
• Health Savings Account with Employer contributions
• 401(k) with Employer match
• Short-term & Long-term Disability Coverage
• Accidental Death & Dismemberment Coverage
• Life Insurance Coverage
• 80 hours of Paid-Time-Off annually
• Eight paid holidays per year