ITC Infotech - Watsonville, CA

posted 2 months ago

Full-time
Watsonville, CA
Professional, Scientific, and Technical Services

About the position

The IT Project Coordinator position at ITC Infotech is a vital role within the Office of the CIO, primarily assisting the Portfolio Manager in managing the day-to-day operations of the Information Services Department. This department is responsible for defining and maintaining core management functions that are essential for the effective delivery of IT services. The Portfolio Analyst will work closely with the Portfolio Manager and the Senior Director of the CIO, ensuring that all operational aspects are running smoothly and efficiently. In this role, the candidate will be expected to support various functions including vendor and portfolio management, ensuring that service level agreements (SLAs) are met and that team activities are appropriately addressed. The Portfolio Analyst will also handle incoming inquiries and issues, escalating them as necessary to ensure timely resolution. A significant part of the job involves overseeing vendor contracts and renewals, as well as managing the legal intake and review processes. The candidate will track vendor expenses, identify anomalies, and create meaningful reports using various data sources. Additionally, the role requires the creation of PowerPoint presentations for management and executive audiences, showcasing the ability to communicate effectively with all levels of management, particularly leadership. The candidate will also be responsible for identifying and developing solutions for continuous process improvement, leading and facilitating meetings as directed by the Portfolio Manager. Professionalism and ethical representation in all interactions with stakeholders, including growers, co-workers, suppliers, and customers, are paramount. Other responsibilities may be assigned as needed, making this a dynamic and engaging position.

Responsibilities

  • Supports the day-to-day operations of the Office of the CIO - Vendor and Portfolio Management team
  • Coordinates and ensures team SLAs and activities are being addressed appropriately
  • Addresses incoming inquiries or issues and escalates as appropriate
  • Supports oversight of vendor contracts and renewals
  • Supports oversight of legal intake and the legal review process
  • Tracks vendor expenses and identifies and highlights anomalies
  • Creates meaningful reporting using different data sources
  • Creates PowerPoint decks/presentations for management/executive audience
  • Interacts and communicates with all levels of management, especially leadership
  • Identifies and develops solutions for continuous process improvement
  • Leads, facilitates, and coordinates meetings as needed and directed by the Portfolio Manager
  • Represents in an ethical and business-like professional manner in all interactions with stakeholders.

Requirements

  • Microsoft Excel (Proficiency: Advanced)
  • Microsoft PowerPoint (Proficiency: Advanced)
  • Microsoft Visio (Proficiency: Intermediate)
  • Experience with ServiceNow SPM, ITSM and SAM
  • Experience with Project Portfolio Management and ITIL framework
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