INFORMATION TECHNOLOGY PROJECT MANAGER-REMOTE

$115,000 - $130,000/Yr

Compass Group

Part-time,Full-time - Mid Level

Remote

Merchant Wholesalers, Nondurable Goods

About the position

The Information Technology Project Manager is a remote role responsible for supporting complex integrated facilities management systems for clients of Compass Group North America. This position involves working cross-functionally with operations teams and third-party vendors, ensuring effective project management processes, communication, and task assignment. The role requires a strong focus on client experience and project delivery, utilizing various technology platforms to manage projects effectively.

Responsibilities

• Provide prompt and positive client experience
• Communicate proactively with Clients, Operators, and ESFM Technology team
• Partner with relevant cross-functional teams to set up program for success including capturing action items from meetings and providing regular status reporting
• Track, update, and manage project plans as tasks are completed, ensure handoff & communication to keep implementations moving forward
• Develop project schedules and timelines, identify, and track dependencies, and provide visibility into the team's progress in delivery projects predictably and with quality
• Ensure all projects process steps are followed to execute implementations in a complete and organized manner
• Act as liaison between ESFM Technology team, Operations Teams, and Clients to ensure support and escalations are handled in an effective and timely manner
• Assist in scheduling cadence meetings, trainings, etc. as needed
• Lead conference calls and meetings as needed for projects in an organized manner
• Escalate platform related issues, platform enhancement opportunities, and feedback provided
• Manage delivery expectations with clear and consistent communication around timing and delivery
• Lead IT critical initiatives and operational planning to achieve business objectives
• Translate strategies into specific tasks, action plans and deliverables
• Develop and document operations standards for technology solutions
• Quickly evaluate and prioritize projects based on changes in needs, resources, roadblocks, and deadlines
• Anticipate risks and successfully develop and drive mitigation plans

Requirements

• Bachelor's Degree or equivalent work experience
• 5+ years of current experience within an Information Technology team
• 5+ years of Project Management experience
• Minimum 5 years of technology project management experience
• Proven ability to manage multiple tasks and shifting deadlines
• Superb written and verbal communication skills characterized by technical acumen, clarity, and brevity
• High sense of ownership, responsibility, and commitment to quality
• Effective organization, collaboration, planning, problem solving, and analytical skills
• Excellent interpersonal skills and effective communication skills to translate technical information to non-technical audiences
• Demonstrated experience in Business Process Improvement/Redesign
• Experience in designing project plans, resource management, managing dependencies, and timelines

Nice-to-haves

• Project Management certification preferred
• ITIL certification preferred
• Experience working with ServiceNow, Nuvolo, Poly, SmartInspect, Maintenance Connection, Teams, Google Looker, LMS, SharePoint, Microsoft Office Suite
• Experience in customer service, hospitality or FM industry a plus

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)