Loop&Co - Augusta, GA
posted 25 days ago
Full-time - Mid Level
Augusta, GA
Insurance Carriers and Related Activities
About the position
The Service Desk Manager is responsible for overseeing the Service Desk team, ensuring efficient dispatch of service requests, and developing processes to enhance service delivery. This role involves mentoring team members and fostering their professional growth while maintaining high standards of customer service and communication.
Responsibilities
- Manage the Service Desk team.
- Dispatch service requests.
- Develop and maintain processes and process documentation.
- Mentor and grow the Service Desk team.
Requirements
- 3+ years of IT management experience
- Experience working in an MSP environment
- Strong communication skills
- Great customer service skills
- Bachelor's Degree in IT and/or IT certifications strongly preferred
