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Information Technology Specialist 2 (NY HELPs) - 6607
State of New York - Menands, NY
posted 16 days ago
About the position
The Information Technology Specialist 2 (NY HELPs) position is located within the Office of Information Technology Services, specifically in the Chief Technology Office, Business Application Services, Economic Development, Housing and Government Portfolio. The role involves supporting applications, participating in systems analysis and design, system development, and integration of core business functions. The specialist will prepare and maintain technical procedures, user guides, system documentation, and design diagrams. Additionally, the position requires developing and executing system test plans, providing end-user support and training, and troubleshooting complex problems. The ability to work independently or as part of a team is essential, along with the capacity to manage multiple tasks as priorities arise.
Responsibilities
- Support applications as assigned.
- Participate in systems analysis and design, system development and integration of core business functions, and system implementation.
- Prepare and/or assist with the preparation and maintenance of detailed technical procedures, user guides, system documentation, customer support documentation, and design diagrams.
- Develop and execute system test plans.
- Provide end user support and/or training to client staff.
- Ability to work in a team environment or independently without supervision.
- Perform analysis and troubleshoot complex problems.
- Must have the ability to multi-task as priorities and/or problems arise.
Requirements
- A bachelor's or higher-level degree in Computer Science, Computer Information Systems, Management Information Systems.
- A bachelor's or higher-level related degree with eighteen credit hours in Computer Science.
- A total of four years of experience in computer-related areas such as network, server, storage, and systems management; telecommunications; IT customer support and training; computer installation, diagnosis and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer-aided drafting applications; computer programming; business/systems analysis; program design; or program testing.
Nice-to-haves
- Experience in IT customer support and training.
- Knowledge of database administration and management.
- Experience with geographic information systems.
Benefits
- Thirteen (13) paid holidays annually.
- Up to Thirteen (13) days of paid vacation leave annually.
- Up to Five (5) days of paid personal leave annually.
- Up to Thirteen (13) days of paid sick leave annually for PEF.
- Up to three (3) days of professional leave annually to participate in professional development.
- Eligible employees and dependents can pick from a variety of affordable health insurance programs.
- Family dental and vision benefits at no additional cost.
- New York State Employees' Retirement System (ERS) Membership.
- NYS Deferred Compensation.
- Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds.
- Public Service Loan Forgiveness (PSLF).
