Information Technology Support Specialist
ALG Senior•Hickory, NC
451d
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About The Position
The Technical Support Specialist, Tier I position is an entry-level role within a dynamic team focused on providing technical support. The specialist will be responsible for assisting users through phone, chat, and email, diagnosing computer and software issues, and collaborating with team members to ensure effective problem resolution. This role requires flexibility for after-hours and weekend tasks, and it emphasizes strong communication and organizational skills.
