ManpowerGroup - Austin, TX

posted 5 months ago

Full-time - Entry Level
Austin, TX
Administrative and Support Services

About the position

The IT Hardware Technician position at Manpower involves a variety of responsibilities centered around the installation, relocation, and maintenance of personal computers. The technician will be expected to perform PC installs, relocations, removals, and minor repairs, ensuring that all hardware is prepared and configured correctly for use. This role requires a strong focus on customer service and teamwork, as the technician will be working closely with clients and other team members to fulfill requests and improve processes. In addition to technical skills, the technician must possess excellent time management abilities and be capable of walking over 2 miles a day and lifting up to 30 lbs. The work environment is fast-paced, and the technician will be encouraged to seek out team improvement projects while managing customer requests efficiently. Previous experience in computer hardware and a basic understanding of technical support will be beneficial for candidates applying for this role. The position is structured as a Monday to Friday shift, providing a stable work schedule. The pay rate ranges from $20 to $22 per hour, with potential increases based on experience. Manpower is committed to providing a supportive work environment, offering free training programs, including a college tuition program, and various employee benefits.

Responsibilities

  • Perform PC installs
  • Conduct PC relocations
  • Handle PC removals and minor repairs
  • Prepare and configure PCs
  • Provide PC hardware support
  • Document and maintain a 5S environment
  • Collaborate with team members and provide customer service
  • Seek team improvement projects while fulfilling customer requests

Requirements

  • A+ Certification or prior physical experience
  • Previous computer hardware experience is a plus
  • Basic knowledge of technical support
  • Ability to walk 2+ miles a day
  • Ability to lift 30 lbs
  • Excellent time management skills
  • Ability to work in a fast-paced environment

Benefits

  • Free training to upgrade skills
  • Free college tuition program
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • Weekly pay with direct deposit
  • Paid holidays
  • Semiannual evaluation with pay raise opportunity
  • Employee appreciation events
  • Employee referral program
  • 24/7 customer care support
  • Dedicated Career Partner for career goals
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