Fairfax County - Fairfax, VA
posted 4 months ago
The Information Technology Tech I position serves as a junior systems support specialist within the Office of Elections IT department. This role involves working independently while also taking direction from analysts and the IT manager. The incumbent may lead lower-graded staff or seasonal employees performing similar tasks. The primary responsibility is to provide Level 1 technical support to agency users, addressing problems of low to moderate complexity. This includes assisting users in identifying their information system needs and implementing appropriate solutions. The position requires troubleshooting and resolving various hardware, software, and system-related issues within a large and distributed enterprise environment. In addition to technical support, the role involves installing, configuring, maintaining, testing, and repairing agency hardware, software, systems, and networks. The technician will construct, install, and test custom configurations for various platforms and operating systems, including Windows and iPadOS. Collaboration with the county's IT department and third parties is essential for coordinating the security, design, installation, maintenance, and support of agency-related hardware and network components. The technician will also be responsible for creating basic queries, reports, and dashboards using business intelligence tools, adhering to established frameworks and standards. The position requires a proactive approach to monitoring network components for inventory purposes, assisting in the installation and configuration of PC and network systems, and providing help desk and inventory control support. The technician will also be responsible for collecting data on system events and performance for reporting and analysis purposes.