Information Technology Technician TEMP

$49,379 - $72,925/Yr

Southern Indian Health Council - Alpine, CA

Full-time - Entry Level

Alpine, CA

Ambulatory Health Care Services

About the position

The Information Technology (IT) Technician will serve as the first point of contact for end-users seeking technical assistance in a robust, mostly Windows-based network. This role involves supporting all hardware and software through the Local Area Network (LAN) and Wide Area Network (WAN), with a focus on providing excellent customer service and communication skills.

Responsibilities

• Serve as the first point of contact for end-users seeking technical assistance via walk-ins, email, phone, or helpdesk ticket submissions.
• Manage Helpdesk tickets in a timely and logical manner following Service Level Agreements (SLA).
• Configure, upgrade, deploy and optimize all PCs, Printers, Servers, VoIP Phones, Peripherals, Software, and mobile communication devices.
• Provide solutions efficiently with the best quality and lower cost possible for the company.
• Responsible for purchasing and maintaining inventory of all IT assets.
• Assist with onboarding of new SIHC staff, including user account creation, access control & permissions, and training.
• Research new technologies and make recommendations on purchasing and implementing new solutions.
• Accurately document all solutions and submit weekly updates to Systems Administrator and IT Director.
• Write and edit IT procedures, visual aids, and other documentation in the knowledge base repository.
• Ability to work a flexible schedule to meet the needs of SIHC.

Requirements

• High School Diploma or GED certificate required.
• Associate degree in Computer Science or related field preferred, or a minimum of 2 years' experience in a helpdesk environment.
• Experience in healthcare / HIPAA preferred.
• CompTIA industry certifications or a minimum of 2 years' experience in a helpdesk environment required.
• Valid California driver's license required.

Nice-to-haves

• Experience with Windows-based networks
• Strong communication skills
• Ability to work independently and as part of a team
• Problem-solving skills

Benefits

• Competitive hourly wage based on experience
• Full-time hours with a Monday-Friday schedule
• Opportunity to work in a supportive team environment