Fresno County Superintendent Of Schools - Fresno, CA
posted 4 months ago
The Information Technology Technician position at the Fresno County Superintendent of Schools is a full-time role that serves as the first point of contact for end-user issues and requests. Under the direction of the Information Technology Support Supervisor, the technician will engage in a variety of technical tasks related to the installation, configuration, maintenance, troubleshooting, diagnosis, and repair of end-user computing technologies. This role is critical in ensuring that the technology needs of the Fresno County Superintendent of Schools and associated school districts are met efficiently and effectively. As a tier one support technician, the individual will gather information, troubleshoot, and attempt to resolve issues for desktop support before escalating to higher tiers of support. Responsibilities include backing up and restoring user data, configuring anti-malware programs, and resolving issues related to email and network configurations. The technician will also deploy and maintain various end-user technologies, including printers, computers, tablets, and VOIP telephone systems. The role requires a proactive approach to problem-solving and the ability to work collaboratively with other team members to ensure smooth operations. The technician will also be responsible for maintaining a safe work environment, operating various office equipment, and serving as a liaison between the County Superintendent and other stakeholders. The position demands strong interpersonal skills, the ability to manage multiple tasks, and a commitment to professional development. The technician will participate in meetings and training sessions to stay current with emerging technologies and best practices in the field.