Information Technology Technician

Bridger Aerospace Group Holdings - Belgrade, MT

Full-time - Entry Level

Belgrade, MT

Air Transportation

About the position

Bridger Aerospace is seeking a full-time on-site IT Technician to join our high-tech, dynamic family. The Bridger Aerospace IT Technician would be responsible for providing IT support to the organization's employees, computer systems, networks, and applications. This is a full-time position based at Bridger Aerospace HQ located in Belgrade, MT.

Responsibilities

• Provide phone, remote, and onsite technical support to all Bridger Aerospace employees
• Respond to and resolve end user hardware and software issues in a timely manner
• Preparation, testing, and deployment of desktop and laptop IT hardware and software
• Utilize remote management tools from Microsoft and third-party vendors
• Manage user access and permissions using Entra ID/Azure AD and MS365 groups
• Implement defined administrative and technical policies
• Proactively identify areas for improvement in policies, procedures, and security controls
• Provision, deprovision, or modify user access to Software-As-A-Service (SaaS) applications
• Provision, deprovision, or modify user physical access through our badge access software
• Participate in configuration and troubleshooting of network devices, to include switches and access points
• Participate in configuration and troubleshooting of IOT devices, to include video conferencing
• Document work performed in the ticketing system of record (currently FreshService)
• Coordination of vendor support as required
• As defined by Management, review IT publications and online training materials and participate in, and/or maintain, specific IT Training or certifications
• Support internal and external audits through the collection and provision of requested evidence
• Brief users on their responsibilities with regards to information system security and train users on prescribed security restrictions and safeguards

Requirements

• 2-4 years of progressive Help Desk/Desktop Support/Systems Administration professional experience desired, 5-7+ years preferred
• Hands-on experience managing users and computers in Microsoft Active Directory / Entra ID
• Proficiency with MS365 administration
• Professional IT Certifications desired: AZ-104 Microsoft Azure Administrator, CompTIA A+, Network +, Security +
• Experience providing technical support in medium to large organizations with a large remote workforce component
• Printer and peripheral setup, configuration, and troubleshooting
• Self-motivated with the ability to work in a fast-moving environment
• Customer-oriented

Benefits

• Competitive salary and growth opportunities
• Company performance-based bonus plan
• Equity stock-based compensation package
• Employer-funded comprehensive health, vision, and dental insurance for employees and dependents
• 401k with company match
• Employer-funded life and disability insurance coverage
• Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care FSA options