Information Technology Technician

Hilton • Phoenix, AZ

429d

About The Position

The IT Technician position involves providing support and maintenance for end-user infrastructure. The role requires effective communication skills, a good typing speed, and the ability to troubleshoot various technical issues systematically. The technician will work under direct supervision and handle basic IT problems while escalating more complex issues to higher-level staff.

Requirements

• Typically requires a bachelor's degree.
• 0 to 2 years of experience in IT support.
• Good written and spoken communication skills.
• Typing speed of 50 words per minute or more.
• Ability to troubleshoot multifaceted problems in a systematic manner.

Responsibilities

• Identify problems and repair printers, copiers, and scanners.
• Diagnose software and hardware problems.
• Repair and upgrade different types of computers (software and hardware).
• Track, prioritize, and document requests using an IT support request system.
• Install and configure new computers and other IT equipment.
• Perform regular updates of servers.
• Keep track of IT supplies and equipment, e.g., cables and adapters.
• Provide technical direction and recommendations to improve utilization.
• Review records and reports of production machine malfunctions and maintenance.
• Assist with testing of new software releases, vendor modifications, upgrades, and patches.

Benefits

• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
• Daily Pay option available after an initial waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees