Infra Managed Service Specialist - 5589431

$121,202 - $142,002/Yr

Accenture - Nashville, TN

Full-time - Mid Level

Nashville, TN

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Infra Managed Service Specialist role at Accenture involves managing major incidents and ensuring effective resolution processes are in place. This position requires collaboration with various teams and stakeholders to drive business transformation and enhance service delivery through innovative solutions. The specialist will be responsible for coordinating projects, managing incident reports, and implementing process improvements while leveraging emerging technologies.

Responsibilities

• Coordinate projects through contract management and shared service coordination.
• Develop and maintain relationships with key stakeholders and sponsors.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for immediate and cross-functional teams.
• Monitor and manage the resolution of major incidents from detection to closure.
• Coordinate activities of IT teams, business units, and external vendors during major incidents.
• Provide regular updates to senior management and stakeholders on major incidents.
• Conduct post-incident reviews to identify root causes and prevent recurrence.
• Develop and maintain major incident management documentation, including incident logs and reports.
• Identify and implement process improvements to enhance major incident management efficiency.

Requirements

• Minimum 3 years of work experience in major incident management.
• Minimum 3 years of work experience in ServiceNow ITSM Incident Management.
• High School Diploma or GED.

Nice-to-haves

• Bachelor's or Associate's Degree.

Benefits

• Competitive rewards and access to benefits programs.
• World-class learning resources.