Infrastructure Analyst V

$106,400 - $145,215/Yr

Horizon Blue Cross Blue Shield of New Jersey - Newark, NJ

Full-time - Senior

Newark, NJ

Insurance Carriers and Related Activities

About the position

The Infrastructure Analyst V position at Horizon Blue Cross Blue Shield of New Jersey is responsible for monitoring, supporting, and enhancing distributive system management platforms. This role involves resolving complex technical issues, guiding junior analysts, managing vendor relationships, and implementing architectural changes to infrastructure systems. The analyst will also document processes, participate in technical meetings, and ensure adherence to service level agreements (SLAs).

Responsibilities

• Resolve issues through level 3 in server, operating systems or other software under the control of the Distributed Systems management team
• Provide guidance to junior infrastructure analysts and follow guidance from Lead and senior members
• Perform day-to-day operations to maintain SLAs and business functions
• Acquire knowledge of new technologies and implement them to benefit Horizon
• Manage vendor relationships including hardware, software, and maintenance contracts
• Escalate issues when necessary to senior members of the team for resolution
• Take ownership of all assigned level II and III issues and be responsible for follow-up from end to end
• Installation and configuration of applications, clusters, and databases
• Document processes and procedures for infrastructure support
• Implement architectural changes to infrastructure systems
• Attend technical meetings with peers and contribute to end results
• Suggest, recommend, and plan architectural changes to infrastructure
• Run technical meetings with peers and above

Requirements

• Bachelor's degree required or 12 years of relevant experience in lieu of degree
• 9+ years of related IT work experience
• Knowledge of distributive computing platforms
• Experience with Microsoft server technologies and WinTel platforms
• Understanding of email platforms/technologies
• Strong problem-solving and analytical skills
• Excellent communication skills and ability to write and discuss clear procedures regarding technical issues
• Excellent interpersonal skills and ability to interface with all levels of personnel
• Ability to work independently and as part of a team
• Ability to develop project plans

Nice-to-haves

• Knowledge of Change Management methodologies
• Experience with capacity planning, analysis, and performance tuning on Microsoft SQL servers
• Experience with Disaster Recovery planning and execution
• Expertise in installation, upgrade, and configuration of MS SQL Server and databases in clustered and non-clustered environments

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Volunteer time off