Infrastructure Client Success Manager

CapgeminiAustin, TX
459d

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About The Position

The Customer Relationship Manager (CRM) is a hands-on individual contributor role focused on managing relationships with agencies and state entities. This position involves providing project and operational assistance, demand forecasting, and monitoring customer satisfaction. The CRM collaborates with other team members to refine processes and share best practices while navigating ServiceNow records and dashboards. The role requires balancing weekly status reports with strategic technology planning.

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