PNC - Pittsburgh, PA
posted about 2 months ago
As an Infrastructure Configuration Consultant at PNC, you will play a critical role in supporting various desktop operating systems, primarily focusing on Windows. This position involves incident detection, resolution, and escalation, as well as participation in root cause analysis. You will maintain in-depth knowledge of supported systems and applications, serve as a point of escalation for Level 1 and Level 2 resources, and perform application governance tasks. The role requires a strong understanding of project management principles and involves providing technical support to operational teams. Additionally, you will act as a print hardware expert, managing network printers and production devices.