Infrastructure Configuration Consultant, Desktop Engineer 3rd Tier Support

PNC - Pittsburgh, PA

Part-time - Mid Level

Pittsburgh, PA

Credit Intermediation and Related Activities

About the position

As an Infrastructure Configuration Consultant within PNC's Technology organization, you will provide subject matter expert (SME) support for various desktop operating systems, primarily focusing on Windows. This role involves incident detection, resolution, and escalation, as well as participation in root cause analysis. You will maintain and develop in-depth knowledge of supported systems and applications, perform application governance, and provide technical operational support to teams. The position requires a strong understanding of project management principles and will also involve functioning as a print hardware expert.

Responsibilities

• Provide SME support for various desktop operating systems and applications, with an emphasis on Windows.
• Detect, resolve, and escalate incidents as necessary.
• Participate in root cause analysis and correction to prevent future incidents.
• Maintain and develop in-depth knowledge of supported systems and applications.
• Act as the escalation point of contact for Level 1 and Level 2 resources and applications/systems owners.
• Perform application governance, including attestations, continuity testing, and impact analysis.
• Respond to audit and regulatory inquiries and comply with technology standards.
• Follow predetermined plans and processes for routine administration of operational products and services.
• Provide technical operational, analytical, and research support to technical teams through written and verbal communications.
• Assist in the development and maintenance of technical, operational, and service procedures, as well as process workflows for operational/application teams.
• Function as a print hardware expert for print labs and production devices, including configuring network printers and MFDs.

Requirements

• 3+ years of relevant industry experience in IT or a related field.
• Bachelor's degree or equivalent combination of education and experience.
• Strong understanding of project management principles.
• Knowledge of configuration management processes and methodologies.

Nice-to-haves

• Information Security
• IT Architecture
• Network Administration
• Network Support
• Software Testing
• System Administration

Benefits

• Medical/prescription drug coverage with Health Savings Account feature
• Dental and vision options
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with PNC match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance
• Robust wellness program with financial incentives
• Paid maternity and/or parental leave
• Up to 11 paid holidays each year
• 8 occasional absence days each year
• 15 to 25 vacation days each year depending on career level and years of service