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Merz Pharmaceuticals - Raleigh, NC
posted 2 months ago
About the position
As an Infrastructure Network Specialist at Merz Therapeutics, you will play a crucial role in managing and maintaining the networking infrastructure across the Americas. This position involves collaboration with global team members and external partners to support Group IT Infrastructure & Services, contributing to business objectives, and participating in various projects. The role emphasizes building an inclusive culture and fostering individual growth while working towards common goals.
Responsibilities
- Manage existing partnerships to maintain, support, and design Merz global standard infrastructure solutions.
- Partner with cross-functional teams to design, deploy, and support networking solutions.
- Manage Cisco LAN switching and routing, Cisco WIFI wireless LAN controllers, FortiGate SD-WAN, FortiGate firewalls, and cloud-hosted firewalls.
- Maintain global security standards applied to all services.
- Support OT Firewall for manufacturing locations, network segmentation, and VLAN configuration.
- Provide local building cabling support and design.
- Support services for Cisco Webex and Call Manager, integrating with Microsoft Teams for voice and video collaboration.
- Support and maintain internet security and remote access solutions, aligning with global security standards.
- Operate as Tier 3 support for technical issues within the environment, including partner interactions to solve issues.
- Establish and maintain high standards in documentation, SLA's, and ticket management processes.
Requirements
- Bachelor's degree in Information Technology, Business Administration/Management, or other applicable field of study (preferred).
- Certifications such as Cisco CCNA or equivalent preferred.
Nice-to-haves
- Experience with Cisco Room Kit solutions integration with Cisco and Microsoft Teams environments.
- Familiarity with firewall policies based on application requirements.
Benefits
- Inclusive company culture that promotes individual growth and collaboration.
