Infrastructure Specialist

TEKsystems - Frankfort, KY

Full-time - Mid Level

Frankfort, KY

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Infrastructure Specialist at TEKsystems is responsible for planning, designing, and directing the integration of individual network systems into the overall network structure of the client. This role involves maintaining network and file servers, providing high-level technical support, and recommending hardware and software acquisitions to enhance network services.

Responsibilities

• Oversees the day-to-day operation of computer networks including hardware/software support, training, and special projects.
• Maintains network documentation including hardware/software applications, support logs, and other related information.
• Monitors usage to ensure security of data and access privileges; installs, supports, and maintains both physical and virtual network servers and appliances.
• Maintains and updates Active Directory, Exchange, and VMware cluster.
• Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes and troubleshoots network logs and tracks the nature and resolution of problems.
• Develops, maintains, and implements network support and archiving procedures.
• Performs/recommends back-up procedures for servers.
• Maintains, monitors, and configures Network Storage (SAN).
• Identifies and coordinates all local campus network application services.
• Provides advice and assistance and serves as a key resource person to system and campus administrators concerning network services facilities.
• Maintains current knowledge of relevant state-of-the-art technology, equipment, and/or systems.
• Plans, recommends, and assists in the design of telecommunications systems; analyzes and updates VOIP network system.
• Researches and recommends telecommunications equipment; coordinates the ordering and installation of telecommunications and data systems equipment and cabling.
• Participates in strategic and long-range planning for campus network services; analyzes clients' needs regarding the use of network equipment and services.
• Recommends network acquisitions (hardware and software) with cost estimates.
• Performs miscellaneous job-related duties as assigned.

Requirements

• Bachelor's degree; at least 6 years of experience directly related to the duties specified; OR Master's degree; at least 4 years of experience directly related to the duties specified.
• Knowledge of current technological developments/trends in computer networking.
• Ability to plan and guide the development, installation, maintenance, and repair of computer network systems and servers.
• Ability to communicate technical information to non-technical personnel.
• Knowledge of VMware, Exchange, Active Directory, and Linux.
• Ability to prioritize requests, organize, schedule, and coordinate a variety of activities and projects in a deadline-oriented environment.
• Ability to identify and resolve network system malfunctions and operational problems.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Strong commitment to customer service.
• Self-motivated and disciplined to accomplish goals with a strong sense of responsibility.
• Ability to foster a cooperative work environment.
• Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.
• Strong attention to detail and accuracy; good judgment, discretion, and ability to maintain confidentiality.
• Knowledge of all aspects of network services facilities.
• Familiar with ITIL practices.

Nice-to-haves

• Team player with great customer service skills and professionalism.
• Organized and open to working within a diverse environment.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)