Injury Counselor

U-Haul - Phoenix, AZ

Full-time

Phoenix, AZ

Rental and Leasing Services

About the position

U-Haul Risk Management is looking for a dedicated Injury Counselor to manage and oversee Workers' Compensation claims. This role involves investigating new injury claims and coordinating with local management, injured team members, and third-party administrators to ensure optimal recovery outcomes. The ideal candidate will be compassionate and committed to helping team members return to their normal duties as quickly as possible.

Responsibilities

• Assist injured team members to ensure they receive the appropriate level of medical care following on-the-job injuries
• Promptly investigate newly reported work-related injuries to determine compensability
• Maintain appropriate levels of communication with all involved parties
• Thoroughly document essential information on each reported incident in U-Haul claims management system
• Coordinate with local U-Haul management to facilitate Return to Work
• Manage all key components (including medical, indemnity, legal) of each claim to achieve the best possible outcome
• Successfully manage and complete special projects (as assigned)
• Continuously evaluate processes, procedures and tools and make recommendations to further enhance and/or improve

Requirements

• Solid understanding of Worker's Compensation required
• Experience working with RMIS platforms/diary systems required
• Excellent verbal and written communication skills
• Empathetic with a desire to help people
• Strong time management and organizational skills
• Ability to prioritize, multi-task, and work with minimal supervision
• Ability to act and respond under pressure and do so with quality results and professionalism
• Handle sensitive/confidential information and/or data with a high degree of discretion
• Positive, upbeat, inquisitive, with a 'can-do' attitude
• Strong aptitude for technology
• Proficient with MS Office

Benefits

• Full Medical coverage
• Prescription plans
• Dental & Vision Plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition reimbursement program
• Free online courses for personal and professional development at U-Haul University®
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/membership
• MetLaw Legal program
• MetLife auto and home insurance
• Mindset App Program
• 50% Discounts on cell phone plans, hotels, and more
• LifeLock identity Theft
• Savvy consumer wellness programs- from health care tips to financial wellness
• Dave Ramsey's SmartDollar Program
• U-Haul federal credit union
• Wellness Program