Inland Marine Major Loss Adjuster

AIG - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

Insurance Carriers and Related Activities

About the position

At AIG, we are reimagining the way we help customers manage risk. As an Inland Marine Major Loss Adjuster - Claims, you will play a crucial role in this transformation. This position offers an opportunity to grow your skills and experience as a valued member of our team. Our Claims teams are recognized as the proven problem solvers for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. We take pride in delivering responsive, fair, and professional service with empathy and efficiency, supported by a robust stakeholder feedback loop and consistent processes and leadership. In this role, you will be responsible for the technical handling and management of both first and third-party inland marine claims from the First Notice of Loss (FNOL) through to settlement and recovery referral. This includes conducting coverage reviews, assessing legal liability, performing quantum analysis, managing indemnity mitigation, overseeing expense management, ensuring timely and accurate settlements, and facilitating subrogation referrals. You will provide technical claims analysis and support to team members, reporting directly to the North America Inland Marine Claims leader. Your responsibilities will include applying your strong technical capability to investigate inland marine losses and claims, evaluating policy coverage in a dynamic, high-paced team environment while adhering to AIG Marine Claim Handling guidelines and best practices. You will also be tasked with providing timely and detailed claim information to management and key business stakeholders, managing appropriately skilled vendors to support objective and factual claim investigations, and resolving inland marine claim disputes and litigation amicably, in accordance with corporate guidelines. Additionally, you will share insights and lessons learned with underwriters and actuaries to mitigate future losses and provide valuable risk management guidance to customers and brokers, fostering a culture of continuous improvement in AIG's marine insurance portfolio.

Responsibilities

• Apply inland marine loss/claim investigation results to policy terms and conditions and evaluate policy coverage.
• Provide timely and detailed claim/loss information to claim management and key business stakeholders.
• Assign and manage appropriately skilled vendors/business partners to support objective claim investigations.
• Manage inland marine claim disputes and litigation to resolve amicably and in accordance with corporate guidelines.
• Share claim-driven insights and lessons learned with underwriters, actuaries, and the marine loss control engineering team.
• Initiate and maintain regular contact with NA Marine brokers and customers to foster collaborative relationships.
• Identify and recommend opportunities for process and customer service improvements in handling NA Inland Marine claims.

Requirements

• Strong verbal and written communication skills.
• Established track record of meeting with and presenting to customers and brokers.
• Ability to work collaboratively in a team environment.
• Provide technical knowledge, expertise, and guidance to colleagues.
• Multi-state Adjuster licenses enabling US domestic marine claim management.
• 5+ years of inland marine claim handling experience preferred.

Benefits

• Comprehensive benefits package focused on health, wellbeing, and financial security.
• Professional development opportunities.
• Flexible work arrangements.
• Diversity and inclusion learning programs.
• Cultural awareness activities and Employee Resource Groups (ERGs).